IT Consulting, Support & Service Management
Advice, support and oversight for the IT your programs run on. Delivered directly or with vetted teaming partners.
- Best for
- IT and digital teams in agencies, and primes delivering or supporting IT programs.
- How it is bought
- Fixed-scope work package, local-government purchase, or subcontract workstream.
- Codes we pursue
- NAICS 541512, 541519; PSC DF01, DD01, R499.
- Measured by
- Agreed service levels, deliverables accepted and decisions made.
What the work can include
Technology strategy and roadmaps
IT service management assessment and improvement
Incident, change and service catalogue.
IT project oversight and assurance
Vendor and contract performance reviews
Modernization planning and sequencing
Service-level design and reporting
IT support and managed services, directly or with vetted partners
Service desk set-up and improvement, systems administration, endpoint and infrastructure management.
Cloud planning
Readiness reviews, migration planning and sequencing.
Systems integration oversight
Integration roadmaps, interface tracking and vendor coordination across systems.
How we work
01
Agree
Scope, deliverables, acceptance criteria and one named point of contact.
02
Baseline
One schedule, one risk and decision log, and an honest view of where the program stands.
03
Run
A steady governance rhythm, plain reporting and decisions brought forward on time.
04
Hand over
Documented processes, so your team can run what was built.
FAQ
Do you provide hands-on IT support?
Yes, directly or with vetted partners. We agree service levels and name who does the work before it starts.
Can you oversee other vendors' IT projects?
Yes. Independent oversight and assurance is a core part of this service.